This report explores a range of factors relevant to bus patronage decline, under the themes of social and economic change; alternatives to the bus; and public attitudes to bus travel.
It finds that changing travel habits as a result of different lifestyles and working patterns, wider demographic and economic shifts, the rise of on-demand services, exemplified by runaway growth in Private Hire Vehicles, are amongst the many background factors affecting patronage.
The report also looks at areas where bus use is high or is growing and seeks to draw some initial conclusions about common denominators.
This literature review - carried out by SYSTRA for the Urban Transport Group - aims to appraise the existing evidence base on the range of factors that influence how people respond to the experience of bus travel, with a focus on the social-emotional experience of bus travel and on the experiences of different socio-demographic groups.
The review does not aim to act as a ‘to-do’ list to complete in order to improve bus travel experiences. Any learnings taken should acknowledge that the bus services assessed in the literature are often hyper-local and therefore are experienced in a very individual market.